April 19, 2023

'Scam Likely' Caller ID Fix And How To Improve Your Reputation

If you utilize any type of dialer, your number might be incorrectly marked as "spam likely, scam likely, or potential spam". Learn how to fix your Caller IDs.

'Scam Likely' Caller ID Fix And How To Improve Your Reputation

How Do I Fix My Caller ID Showing "Scam Likely"?

Scam calls have been in existence for several years now. Since the beginning of robocalling, the occurrence of deceptive calls has skyrocketed. Robocalling innovation enables individuals and businesses to automatically dial contact numbers or utilize a pre-recorded message.

Now, not all robocalls are deceitful. Non-fraudulent calls vary from emergency alert systems to local school notifications of closures, to opted-in telemarketing messages. But the number of deceptive robocalls is still substantial.

Since the growth in the appeal of mobile phones, the number of rip-off calls to mobile phones has grown, also. Major carriers and even third-party app developers are creating tools to identify calls and obstruct them.  The Senate is also taking action by introducing bills that could suppress and eliminate the risk of consumers being defrauded.

What is Scam Likely?

This innovation allows call receivers to flag numbers as "spam likely" or "spam likely". This information communicates the flags from other recipients' interactions with the number.

Take steps to take to get your Caller ID’s cleaned up if your phone number is revealed as Scam Likely.  To avoid being flagged, make sure your company is dialing correctly. Until everyone agrees on a system, this is the best way to solve the problem.

What does Scam Likely mean for your organization?

Well, these new caller ID tools aren't without defects, in a sense. Using an auto-dialer may incorrectly mark your numbers as "scam likely".

It’s essential that your calls to customers' mobile phones reach them, as over 90% of Americans own a mobile phone.

How Do Numbers Get Flagged?

Your outbound telephone number can get flags in one of two ways.  A call-blocking app can be used by a consumer to block your number, or if you make too many calls, the phone company may block it.

Carriers flagging numbers

Many carriers have integrated limits that keep an eye on call activity.  If a single number is making more than 10 calls per minute, 100 calls per day, or an excessive amount of calls in a week, it can be determined that this activity is not being performed by a human.In these instances, the carrier can appoint a flag rating to your number suggesting that it is most likely robocalling.

This type of flag can be avoided by making sure the dialer you are using is set up properly. Using the incorrect dialer type, like a power dialer, can cause your number to make more outgoing calls connect. While an agent may only talk to a few leads per hour, their phone may be calling dozens of times.

Switching out your direct inward dial numbers, or DIDs, throughout the day is likewise a safe technique to utilize if you are handling a high-volume call. When a number reaches its calling limit for the day it ought to be swapped out for various numbers. This can help to ensure your numbers don't get a flag for suspicious calling habits.

Each carrier keeps track of habits in its own way, and the general process they utilize is not openly available. Ultimately, letting your numbers cool off by having a number of numbers you can swap out can assist lower the carrier's flag with time, however, this isn't a fool-proof method.

Consumers flagging numbers

While your dialing practices can reduce the threat carrier flags, your organization is eventually at the whims of the customer. With an abundance of call-obstructing apps, if an individual is having a bad day, or your representative has a bad interaction with a possibility, your numbers can get flagged.

With Scam Likely caller ID tools, one block will likely not cause a flag on your number. However, if the app sees that your DID is getting multiple blocks, it will label your number as either a "problem call", "spam call" or "scam likely".

Usually, call-blocking apps just deal with specific carriers. If your number gets flagged on a particular app, your caller ID may only reveal "scam likely" on some carriers. Due to the fragmentation of the data, this implies that some people will see "scam likely" while others will not.

The finest method to prevent customer flags, in combination with proper dialing practices, is to use ethical scripts when dealing with potential customers.

In addition to the above, it is possible that your numbers may get "spoofed" by scammers triggering the number to get flagged. Or in some instances, customers who merely don't like your brand name might flag your number causing it to get obstructed.

How Do Flagged Numbers Affect Your Business?

If your numbers reveal a flag for "scam likely", your answer rates will drop. It may reduce your brand name's trust if you are calling your existing customers with a "scam likely" number.

Industries that depend on time-sensitive interaction, such as healthcare or education, might be affected more negatively. If you are not able to communicate visit info from your hospital or monetary help deadlines from your university, your company can run into issues.

How to Deal with Flagged Numbers

While having a method to contest a flag would be perfect, there is no clear system in location for this. The carriers and other third parties producing these spam likely caller ID tools are doing so in an effort to protect customers, not services. Here are some action items a caller ID recovery service Number Verifier can create guidance on for your business.

Let your numbers cool off

Pull your flagged numbers from your dialer to avoid them affecting your business and acquiring more flags. Keeping your numbers off the dialer for a while might enable your flags to fall off over time. Keeping additional DIDs available to swap out is an excellent way to operate.

Frequently check your numbers for flags

Scanning your DIDs often helps guarantee you aren't dialing from flagged numbers. While you might not be able to avoid getting a flagged number, you can switch out your numbers once they've received flags. Getting a few flags won't automatically yield a "scam most likely" caller ID, however the more flags your number receives increases the likelihood of this.

Limit your calls

Considering the growth in the popularity of mobile phones, the number of scam calls to mobile phones has actually grown. If a single number is making, for example, more than 10 calls a minute, more than 100 calls a day, or over a specific amount for the week, it can be identified that this activity is not originating from human dialing. As soon as a number reaches its calling limit for the day it ought to be swapped out for various numbers.

In Summary

Call centers dealing with large volumes of calls should take steps to avoid disruptions caused by numbers being identified as potentially fraudulent:

  1. Location test numbers on various carriers to see which carriers mark you as "scam likely" Use virtual numbers or 800 numbers as the number that shows on the caller ID
  2. Purchasing new numbers, monitoring your numbers, improving your dialing practices, and switching out your numbers are the finest methods to maintain your organization's reputation, and Number Verifier is here to assist.

While you may not be able to avoid getting a flagged number, you can swap out your numbers once they get flagged. Getting a few flags won't immediately yield a "spam or scam likely" caller ID, nevertheless the more flags your number gets increases the possibility of this. To monitor all your numbers and make sure your calls are getting answered, book a free consultation and get a free account with Number Verifier today.


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Put an End to Spam Flags

Don’t let spam flags ruin your hard-earned trust and reputation. Here’s how you can reclaim control of your caller ID and make sure your customers pick up your calls.

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"As a medical laboratory, we couldn't reach our patients. I never imagined that our phone numbers would be labeled spam. I was utterly shocked to see almost all of our numbers were flagged as spam on at least one mobile phone carrier."
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